iEXPERTS Privacy Policy

• 01.Introduction

  This Privacy Policy explains how iEXPERTS Ltd. (“iEXPERTS”, “we”, “us”, “our”) collects, uses, stores and safeguards personal information when you visit iexperts.co or interact with us by any other means. We recognise the importance of protecting your privacy and commit to handling all personal data in accordance with the EU General Data Protection Regulation (GDPR), the UK GDPR and all other applicable laws. Plain English promise: we tell you exactly what we do with your data, why we do it, and how you can stay in control—no hidden clauses, no legal maze.

• 02.Who is responsible for your data?

  Data Controller: iEXPERTS Ltd. 2 Lakeside Drive, Park Royal, London NW10 7FQ, United Kingdom. Email (all enquiries, privacy & data requests): [email protected]. Telephone: +44 7787 361 560. Our London office acts as the primary point of contact for all privacy matters, including those relating to our branches in Dubai and Cairo.

• 03.What information do we collect?

  Contact details: Name, company, job title, email, phone, postal address (via forms, emails, phone calls). Technical data: IP address, device ID, browser type, OS, pages visited (via cookies, logs). Transactional: Purchase orders, invoices, signed contracts, project artifacts (during service delivery). Marketing preferences: Opt-in status, topics of interest (directly from you). Support & security logs: Ticket history, authentication events, audit trails (automatically from portals). No intentional collection of special-category data. If provided, it is handled with heightened care and erased when not needed.

• 04.Why and how we use your data

  Service delivery: To provide cybersecurity audits, penetration tests, compliance advice and related services. Account administration: To create user accounts, authenticate access and maintain project workspaces. Communication: To send reports, guidance, invoices, invites and updates. Website operation & security: To ensure functionality, detect abuse, maintain logs. Business analytics: To improve services without identifying individuals. Marketing (opt-in only): To send newsletters, event invites, or white papers. Regulatory & legal: To comply with financial, audit and legal obligations. We process only the necessary data under GDPR Articles 5(1)(c) and 6(1).

• 05.Cookies

  We use a lightweight cookie banner allowing you to accept all, reject non-essential, or customise. Essential cookies are mandatory. Analytics/marketing cookies load only after opt-in. Live cookie inventory available at iexperts.co/cookies.

• 06.Data sharing

  We do not sell or trade personal data. Disclosure occurs only to: • Trusted providers (e.g., Azure, Atlassian) • Professional advisers under confidentiality • Legal or regulatory authorities when required. All third parties sign data-processing terms meeting GDPR.

• 07.International transfers

  Vendors outside UK/EU rely on EU SCCs + UK Addendum with encryption and zero-trust measures.

• 08.Retention policy

  Client files: 7 years post-contract (secure deletion). Sales enquiries: 18 months post-contact (secure deletion). Marketing list: Until opt-out/3 years inactivity (auto removal). Logs: 12 months (log rotation). Tax records: 7–10 years (secure deletion).

• 09.How we protect your data

  • ISO 27001 policies and audits • MFA, encryption, least-privilege • Continuous scans, annual pen tests • 24/7 monitoring, response playbooks • Mandatory training.

• 10.Your rights

  You may: • Access, correct, delete your data • Restrict/object to processing • Receive your data • Withdraw consent. To exercise rights, email [email protected]. Response within one month. You may also contact the UK ICO or your local authority.

• 11.Children

  We do not knowingly collect data from those under 16. Parents may request deletion.

• 12.External links

  We are not responsible for third-party sites linked from our website. Review their policies.

• 13.Changes to this policy

  Policy updates posted on this page. Significant changes highlighted via notice.

• 14.Contact

  Data Protection Officer. iEXPERTS Ltd. 2 Lakeside Drive, Park Royal, London NW10 7FQ, UK. Email: [email protected].